Recently I’ve heard a lot of discussion about outsourcing in Sri Lanka. Some say outsourcing is good and others are against it. But what I would like to point out for your consideration is that outsourcing has been helping businesses in Sri Lanka significantly boost productivity, cut costs, improve operations, improve quality, reduce labor costs, and even in many cases, in some cases, all of these things and more. That’s why you hear so much about bpo companies in Sri Lanka
But what exactly is backoffice services? “Backoffice services” refer to the administration, management, implementation, and support of all the processes involved in any business enterprise. This may include financial services, customer services, human resources management, payroll management, supply chain management, and inventory management to name just a few. In other words, everything that doesn’t involve the “brick and mortar” of the actual business can be outsourced. There are many multinational corporations in Sri Lanka that outsource everything from back-office services to procurement and construction to training and even marketing.
The good news is that BPO companies in Sri Lanka such as Cogentrix, FMS, IDS Limited, INSI etc., have realized the tremendous benefits of outsourcing their back-office services to countries like India and Philippines. These BPO firms now deliver various types of back-office services from accounting and payroll to medical and legal assistance. They are able to help their clients in a number of ways. Let’s take a look at some of these ways.
In terms of cost, outsourcing proves to be very beneficial to all involved. In fact, it becomes very difficult for any business to maintain its standards if they have to bear the high cost of maintaining in-house staff. On the other hand, BPO companies in Sri Lanka charge the client’s only a fraction of the cost of maintaining in-house employees. Apart from cost, another advantage of outsourcing is that these backoffice services can be executed in the comfort of your office without any need for relocations and downtime. So you will be spared of all these hassles.
Another benefit of outsourcing these BPO services is that it also helps the client in other ways as well. In other words, you get more time to focus on other important aspects of your business apart from managing the back office. In fact, your attention is diverted away from other core tasks which can improve your productivity. In addition to this, the cost of running in-house employees is also reduced. The bottom line is that the client gets quality services at a significantly reduced cost.
However, these are not all the benefits of outsourcing. For the business owners in Sri Lanka, it is a great way to cut costs and focus on their core business activities. BPO companies in Sri Lanka understand the challenges that the clients have to face like time constraints and staffing problems. Therefore, they are always ready to help the clients whenever they find a solution to their problem. So while looking out for an agency, make sure it is backed by extensive experience and manpower.